On occasion I might have experiences where egg rolls are missing. I constantly put a note in the comments for each order for this to be double-checked each time. The majority of the time I receive the egg rolls. Today unfortunately was not one of those times. When I called China Hill to request a refund for the egg rolls I did not receive, the lady on the phone questioned me very aggressively and repetitively. This definitely annoyed me so I will admit I got short with her. I was clearly trying to let her know that I did check every nook and cranny of the bag and all of its contents. The egg rolls were not there. We could have moved forward from there, however she then made a comment suggesting that this was still my fault, refusing to even entertain the notion that they forgot the items. She accused me of dropping the egg rolls out of the bag. I did begin to shout somewhat at her after this comment was made. She then began to act surprised questioning why I was, and I quote "give her the fire" when all she was trying to do was supposedly help me. I don't much appreciate the fact that she continuously questioned me, however deferring the responsibility to me continuously by saying I dropped the egg rolls when the bag is tied each time I pick them up was beyond disappointing. I have been a customer of China Hills for over 10 years. I have never had such terrible service from them as I did today. She finally did end up refunding me for the egg rolls, but not before attempting to justify her comments and questions to me as they are quote "running a business and cannot give thins away for free".
Don’t judge a book by its cover. Great food!
You guys knocked it out of the park this time. The food is great....
China Hill is the best
Good portion size. Tasty food.
The quality of the food here never disappoints - it’s always spot-on and fantastic! The value can’t be beat, either! I’ve been ordering from China Hill for years, and I’ll always keep coming back!
Food potions were huge and food was good.
Missing egg roll
Always the same crew of hard-working people. The food is great and always consistent.
Food was hot and delivered in a reasonable amount of time.
The hot and sour soup is the best
I absolutely love their Moo Shu Chicken.
Delivery was prompt and the food was still warm and tasteful!
very good food, quick and courteous delivery!
Love China Hill!
We have been ordering from China Hill for more than 10 years and have never been disappointed with the food or the service. This was the first time we ordered on line and it was super easy and fast. We thoroughly enjoyed our meal. Thanks China Hill for your continued excellence!
We have been ordering for 20+ years. China Hill is our go to for delicious Chinese and Vietnamese food!
Good food and fast service
love love love China Hill!
China Hill always fast and friendly.
Ordered for 6:45 delivery. Arrived 6:15 before everyone was home.
Delicious as always! Can’t do better than the Sesame Shrimp!
Service was very good and the meal was steaming hot when it arrived. Very tasty!
Best in town!!
Very fast delivery! Food was hot and delicious!
Good food but not the best. Always ordered this food for delivery around my home.
Very fast and friendly guy.
Wonderful as always.
The COMBO meals are a LOT of food! The food is very good and the to-go order had everything we ordered. Great deal.
Lemongrass shrimp vermicelli is good but a little different than described
We LOVE this restaurant. Their food is so fresh tasting.
Staff are very nice..family-owned
Solid. Every time. Delicious food, acurate delivery, generous servings, considerate staff, and variety in menu. Thanks so much guys. We are now going on 10 years enjoying your food and service.
3 stars isn't bad, just average.
always fast delivery and great food!
It was really good
Delivery was fast, food was amazing as always. Portion sizes are enough for 2 meals!
Everything was delicious. Service was fast and friendly.,
Quick and excellent service
Excellent service and quality. Arrived 15 minutes early, it was hot and fresh!!! Yummy!
Food was delicious as always, but ordered to be extra spicy and no chili at all. Therefore the 4 stars..
Totally surprised! We order and eat out a lot. This is now my go-to when the Chinese food cravings set in. Food was hot, delicious and speedy. Well done China Hill!
Ordering was easy, and the food was ready when we arrived. It was hot, and fresh, and tasted great. As always, the service is top notch.
Eggrolls continue to be outstanding. I finally ordered the Chef's Special Orange Beef. It was marvelous.
food was really great
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2800-B W William Cannon Dr, Austin, TX 78745
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